General Store Policies

Order Processing:

Orders are processed in the order they are received. Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested. As such, merchandise in your order may be removed, and your credit card will be credited for the amount of those item(s) without prior notification. Please know we will do our best to fulfill your complete order. Processing of orders can take between 2 to 4 business days from date order was received. Our business days are Monday through Friday. Orders are not processed on weekends or holidays. When the orders ship, you will receive a shipping notification with tracking information via email. You will also receive a notification when this happens.

Order Cancellations & Editing:

Once an order has been submitted we are unable to cancel or make any edits or changes to the orders. This includes removing or adding additional items to the order or making edits to billing & shipping information. Please ensure that your order is correct before completing your order.

Shipping Delivery:

Shipping method is determined based on the weight, dimension and distance of the shipment and the carrier. Carriers we use are USPS, UPS, & FedExAt this time we do not offer expedited shipping.

Estimated Delivery Time:

Once an order is received, it takes 2 to 4 business days to process before it ships from the Spellbinders' warehouse. Once the order is in transit, Domestic US orders will take 2 - 7 business days, and International orders will take 2 - 21 business days to be delivered, depending on the shipping method and destination. Delivery may take more than stated shipping time if an order is held by the destination country’s local customs office. This means orders may take anywhere from 2 to 21+ business days to arrive.

Countries Not Served: Due to shipping method and rate challenges, we currently do not ship to the following countries: Afghanistan, China, Iraq, Israel, Kazakhstan, Kuwait, Pakistan, Palestinian Territory, United Arab Emirates, South Sudan, Republic of SSD, and select others.

 

Spellbinders Shipping Methods:

US Continental orders:

  • USPS Priority Mail: USPS orders are typically delivered within 2-4 business days (based on final destination) to all 50 United States, Puerto Rico, and U.S. Territories from the ship date. 
  • Standard UPS Ground: UPS Ground orders are typically delivered within 4-7 business days to all 50 United States and Puerto Rico from the ship date.

International Orders: Spellbinders’ store customers may select the International shipping method of their choice at checkout. Taxes and duties will now be paid by the customer at time of delivery. We now offer three International shipping options:

  • USPS First Class International Shipping (1-3 weeks shipping time)
  • FedEx International Economy (4-6 business days shipping time)
  • UPS World Wide Expedited (2-5 business days shipping time) 

All shipments outside the U.S. may be subject to import charges/fees (Duties, Customs, Tariffs, and VAT) which are set by the destination country. These are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and may be levied once your package reaches destination country. Customs fees and policies are different from country to country and maychange regularly. You should contact your local customs office for additional information. As the purchaser, you are responsible to pay all fees at time of delivery. Refunds are NOT allowed due to import charge refusal.

 

Sales Tax

State sales tax will be automatically charged on all US orders where a State Sales Tax Exemption certificate is not on file for the account. This also applies to international orders where a freight forwarder is used. To be exempted from state sales tax, please email a copy of your Tax Exemption certificate to sales@spellbinders.us. If you do not have a certificate from your state, you can download and submit this form.

For accounts using freight forwarders, please forward documentation proving that the address on file is a freight forwarder. This can be a google listing for the company or a receipt. Please also download and execute the freight forwarder affidavit and email both documents to sales@spellbinders.us. We 

This is subject to change based on changes to policies and regulations at the state, city, and municipal levels. For questions, please consult your tax advisor.  Updated November 15, 2023.

 

Return & Exchange Policy

Orders from SpellbindersWholesale.com are all sales final. We do not accept returns on merchandise purchased by wholesale members. For questions regarding this policy, please contact your account manager.

 

Damaged Goods/Lost Package Policy

In the event that you received damaged, defective or lost merchandise purchased from SpellbindersWholesale.com, please contact your account manager. If merchandise includes damage or a defect, please include photographic evidence. Damaged or defective merchandise will only be replaced within 60 days of purchase (Excluding machines, which have a 1-year warranty). Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Spellbinders if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted. Any product misuse will be determined by Spellbinders. Spellbinders warranty policy on machines supersedes this general Return & Exchange Policy. Click Here to review.

For packages that have not been received within 14 days following the expected date, please contact your account manager. Some packages may experience a delay from the shipping provider and we will work to resolve the issue unless any fraud or abuse of our policy is discovered.

 

Warranty Policy

All Spellbinders machines come with a limited one (1) year warranty. They are warranted to be free of defects in workmanship and materials. Spellbinders will replace a defective product or parts without charge with proof of purchase within the one-year warranty. If the product is damaged due to misuse or neglect, or if the machine is taken apart, the warranty is null and void. You MUST have a proof of purchase from a valid seller to qualify. Warranty is NOT valid on any resale purchase of machines or systems such as EBAY, Garage Sales, Craigslist, or other non-approved resellers.

To make a warranty claim please email customersupport@spellbinders.us.

Please include the following information:

  1. Proof of Purchase including the purchase date.
  2. Photographic or video evidence of the defect.
  3. Please answer the following questions:
    1. When did you notice the machine not working properly?
    2. Were you die cutting or embossing?
    3. What plates were being used?

Once your warranty has been verified Spellbinders will determine warranty coverage and solution.