General Store Policies

Order Processing:

Orders are processed in the order they are received. Orders are accepted with the understanding that stock is available. In some cases, limited availability may prevent us from shipping the quantity you requested. As such, merchandise in your order may be removed, and your credit card will be credited for the amount of those item(s) without prior notification. Please know we will do our best to fulfill your complete order. Processing of orders can take between 2 to 4 business days from date order was received. Our business days are Monday through Friday. Orders are not processed on weekends or holidays. When the orders ship, you will receive a shipping notification with tracking information via email. Creative Rewards points earned from purchases will be applied at time of shipping. You will also receive a notification when this happens.

Shipping Delivery:

Shipping method is determined based on the weight and distance of the shipment and the carrier. Carriers we use are USPS, UPS, & FedExAt this time, the customer would be responsible for expedited shipping.

Estimated Delivery Time:

Once an order is received, it takes 2 to 4 business days to process before it ships from the Spellbinders warehouse. Depending on delivery method and destination, United States orders will take an additional 2 to 7 days to be delivered.  It may also take more time if it’s an international order. This means orders can take anywhere from 4 to 11 business days to arrive if a United States destination and longer if it is an international destination.

International Orders:

All shipments outside the U.S. may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and may be levied once your package reaches your country, if not collected up front. To avoid delays associated with this, Spellbinders will collect your taxes and duties during checkout based on current estimated rates.

Standard UPS Ground:

UPS Ground orders are typically delivered within 4-7 business days to all 50 United States and Puerto Rico from the ship date. 

FedEx International Economy

FedEx International Economy are typically delivered within 5 business days from the ship date. 

US Free Shipping on $300+ Orders:

Domestic US Mainland customers will receive Free UPS Ground Shipping on orders greater than $300.(not including taxes or any other fees) will receive FREE US Domestic Shipping. Offer applies only to USPS Priority Mail or UPS Ground. Not applicable to international orders. Offers are only available to residents of Domestic Mainland US, and is only available where USPS Priority Mail & UPS Ground Delivers. Offer is not for distribution; excludes taxes and any additional charges; not valid on any previous web, phone or retail purchases; cannot be redeemed for cash; void where prohibited. Terms & Conditions are subject to change.

Return & Exchange Policy

SpellbindersPaperArts.com gladly accepts undamaged and unopened merchandise for return within 30 days of first purchase date. Only merchandise purchased from SpellbindersWholesale.com will be accepted. All Clearance Items are FINAL SALE. No returns, refunds, exchanges or warranties on these items. Proof of purchase will be required. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price.  If your purchase is from another store or retailer, then please contact that store directly. To qualify for a refund please call our customer service team at 1-888-547-0400 or email sales@spellbinders.us to request an RMA # (return merchandise authorization). Once the RMA # is authorized and return is approved, then the merchandise must be returned to our warehouse at address listed below, within 30 days. Please repack the merchandise with the original packing slip. Please note RMA # and reason for return on packing slip. Please ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return. Once we receive returned merchandise in good condition, Spellbinders will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return merchandise are the responsibility of the customer.

If you have any questions regarding your order please call our customer service team.

Monday-Friday

7:30am-4pm (Arizona Standard Time).

1-888-547-0400

 Mail Returns/Exchanges to:

Customer Service Spellbinders Paper Arts Company, L.L.C. 

1125 W. Pinnacle Peak Road, Build 3, Ste. 124

Phoenix, AZ 85027

Damaged Goods/Lost Package Policy

In the event that you received damaged, defective or lost merchandise purchased from SpellbindersWholesale.com, please contact your Account Manager or email sales@spellbinders.us. If merchandise includes damage or a defect, please include photographic evidence. Damaged or defective merchandise will only be replaced within 30 days of purchase (Excluding machines, which have a 1-year warranty). Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Spellbinders if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted. Any product misuse will be determined by Spellbinders. Spellbinders warranty policy on machines supersedes this general Return & Exchange Policy.

If you have any questions regarding your order please call our Sales team.

Monday-Friday

7:30am-4pm (Arizona Standard Time).

sales@spellbinders.us

 

Mail Returns/Exchanges to:

Customer Service Spellbinders Paper Arts Company, L.L.C. 

1125 W. Pinnacle Peak Road, Build 3, Ste. 124

Phoenix, AZ 85027

Warranty Policy

The Spellbinders® Grand Calibur®, Prizm™, Platinum™, Platinum 6 and Glimmer and the Fun Stampers Journey® Platinum, Platinum 6 and Amaze machines come with a limited one (1) year warranty. They are warranted to be free of defects in workmanship and materials. Spellbinders will repair or replace a defective product or parts without charge with proof of purchase within the one-year warranty. If the product is damaged due to misuse or neglect, the warranty is null and void. To make a warranty claim please email sales@spellbinders.us.

Please include the following information:

  1. Proof of Purchase including the purchase date.
  2. Photographic or video evidence of the defect.
  3. Please answer the following questions:
    1. When did you notice the machine not working properly?
    2. Were you die cutting or embossing?
    3. What plates were being used?

Once your warranty has been verified Spellbinders will determine warranty coverage and solution.